Refund policy

Returns and Refunds

Custom Products
Due to the personalised, custom nature of our products, returns and exchanges are not accepted unless there is a clear error or defect on our part. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within 7 days of receiving your order if there is an issue.

Errors and Proofing
You must notify us of any errors during the revision cycle and before approval for production. Once you approve your proof, we are not responsible for any errors in the final print. If the printed item does not match the approved proof, we will reprint at no extra cost.

Refunds
Refunds are issued only in the event of incorrect or defective items. We reserve the right to request evidence of defects and may issue refunds at our discretion. Refund requests are assessed on a case by case basis. Fees are non-refundable once work has commenced. If you cancel before any design work has started, you may request a refund.

We will notify you once we’ve processed your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at alyssa@skipcreative.com.au.

Cancellations
If you need to cancel your stationery order for any reason prior to providing us with your wording and details to design your order, we will refund you minus a 5% fee to cover resources, time, design and costs. If you would like to cancel your stationery order before your order has been printed; i.e. you have submitted your order information and received your first proof to review, we will refund 50% of the total order value. If you have approved your stationery order for production, we are no longer able to cancel your order.

You may cancel your graphic design subscription with Skip Creative at any time, from the Stripe customer portal linked in your project management board. Your access to services will continue until the end of your current billing cycle, after which your subscription will not renew.

Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at alyssa@skipcreative.com.au.